At Labyrinth Games & Puzzles, we are committed to your complete satisfaction with every purchase. If you happen to receive a damaged or defective product, please inform us promptly so we can address the issue by either replacing or refunding the product, or by assisting you in contacting the manufacturer.
Our standard return window is 30 days from the date of your purchase. If more than 30 days have passed since your purchase, we can assess your return request on a case-by-case basis. Please note that after 30 days, it is less likely that we will be able to accept your return.
To be eligible for a return, your item must meet the following criteria:
- It must be unused and in the same condition as when you received it.
- The item should be in its original packaging.
- It must not be a sale item or a "non-returnable item."
Certain categories of products are exempt from being returned. We do not accept returns for collectible card games, including, but not limited to, Magic: the Gathering, the Pokémon Trading Card Game, and LEGO minifigure packs. Additionally, gift cards cannot be returned and cannot be exchanged for cash.
In order to process your return, we will require a receipt or proof of purchase.
Once we receive your returned item and inspect it, we will promptly send you an email to confirm the receipt and notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and the credit will be automatically applied to your original method of payment.
Should you not receive your refund within 7 days of receiving our approval notification, please reach out to us at [email protected].
Please note that only regular-priced items are eligible for refunds; sale items are non-refundable.
We only offer exchanges for items that are defective or damaged. If you need to exchange a product for the same item, please contact us.
When returning a product, please ship it to the following address:
Labyrinth Games & Puzzles
645 Pennsylvania Ave. SE
Washington, DC 20003
You are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. If a refund is issued, and we provided the return label, the cost of return shipping will be deducted from your refund. Shipping times for exchanged products may vary depending on your location.
For items valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Please note that we cannot guarantee the safe receipt of your returned item.
Thank you for choosing Labyrinth Games & Puzzles. If you have any questions or require further assistance, please do not hesitate to contact us at firstname.lastname@example.org. Your satisfaction is our priority, and we are here to help you with any concerns you may have.