Some items listed on our website are marked as "Preorder". We take payment in advance for these items. We will email you as soon as your order is ready. Release dates are subject to change. Due to shipping and production challenges beyond our control, delays or cancellations may occur. We will do our best to keep you informed of any changes with your order.
If you order in-stock items along with preorder items, or order multiple preorder items with different release dates, we will hold your entire order until all items are ready. If you would prefer to receive some items separately, please place multiple orders.
We try to be very conservative with the items and quantities that we make available for preorder to ensure that we fulfill all orders. If, for any reason, we do not receive enough product to fill all orders, we will fill oldest orders first. If you wish to change or cancel your preorder, please call us at 202-544-1059 or email us at [email protected].
We reserve the right to cancel any order for any reason at any time. We will email you and provide a full refund.